SALON DEPOSITS & CANCELLATION POLICY

To secure a booking we require a 50% non-refundable deposit per person/booking. We will not consider a booking confirmed until this deposit is received. 

All payments are strictly non-refundable.

The deposit payment will be forfeited if you cancel on the day of your appointment. 

Your deposit will automatically be converted to a credit if you cancel before the day of your appointment.

If a credit is granted, it will have a 12 month expiration from the date of cancellation.

All remaining in-salon booking payments are to be paid on the date of service via EFT or sighted bank transfer. We are a cash-free establishment. Personal Cheques will not be accepted. 

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BRIDAL DEPOSITS

Immediate payment of a non-refundable 50% deposit is required before a date will be held. The deposit payment will be deducted from the final balance of your booking. Once the deposit payment is received, your date will be secured.

By paying the deposit, you are agreeing to the terms and conditions. All payments are strictly non-refundable.

REMAINING BRIDAL PAYMENTS

The balance is due one month prior to your wedding date. We will send out your updated remaining balance invoice 6 weeks prior to your wedding date. Should payment not be received by the due date, we have the right to cancel all services for your wedding date.

IF YOU CHANGE YOUR BRIDAL BOOKING

You can make changes to your bridal booking up until 8 weeks before the agreed upon wedding date. This includes adding/removing services and altering timing. Additional services will only be accepted and timing will only be altered if this works with our availability. 

If you wish to remove services from your booking after the 8 week cut-off, this will not reduce your final payment.

We will not accept extra bookings on the wedding day. This will jeopardise timing and the quality of work.

You can reschedule your bridal booking to a new date up until 12 weeks before the agreed upon wedding date, if we have availability. The deposit will be forfeited if your date change does not work with our availability.

IF YOU CANCEL OR POSTPONE YOUR BRIDAL BOOKING 

(*Inclusive of Covid-19 related issues)

​In the unfortunate event that you have to cancel or postpone your bridal booking, any payments you have made are strictly non-refundable and non-transferable, if advised less than 12 weeks before the agreed upon wedding date. This is to cover the fact that we have held the date, and turned away other bookings.

If you wish to postpone your wedding date with less than 12 weeks notice from your original date, you will need to pay another non-refundable deposit as this will be treated as a new booking.

​IF WE CANCEL OR CHANGE YOUR BOOKING 

In the unlikely event that your artist is unable to provide service due to illness or unforeseen circumstances, our first point of call would be to immediately substitute with one of our other artists or find an alternative freelance artist to stand in, for the same time slot. 

Alternatively, if we cannot offer the same time slot we will advise of our remaining availability. If the new times presented to you interfere with your plans, all payments will be immediately refunded (including the deposit). We will work with you to find an alternative reputable artist or salon to cater for your requirements, however any such booking will remain solely the responsibility of yourself. 

In the case of a group bridal booking with multiple artists assigned, we will offer to focus solely on the bride/bridesmaids and potentially request an earlier start time, and refund any forfeited services. No further compensation will be offered. 

If  there is any sign of mistreatment including physical or verbal abuse, or a member of our team is made to feel uncomfortable in any way, we have the right to cancel the booking without refund. In the event of extreme weather conditions where we are physically unable to reach your wedding booking, we reserve the right to cancel your booking. At our discretion, we will consider refunding all monies as a gesture of goodwill (excluding trial costs), depending on the circumstance.

BRIDAL HAIR & MAKEUP TRIALS

Bridal trials are compulsory for all brides. Once the bridal booking is secured with a deposit payment, the trial is to booked within the first 3 months of securing the date.

We do not suggest booking your trial before securing your wedding date with us. As previously stated, wedding dates are not secured until a 50% deposit has been received. If you choose to trial before securing your date, this leaves the public open to placing bookings meaning your date/artist may no longer be available. A refund will not be offered for your trial if this occurs.

Trials are conducted on week days only, to ensure the leisure of ample time and flexibility. We like to allow 1.5-2.5 hours for Hair and/or Makeup trials so there is plenty of time for the consult, application & of course having a good old natter!

All trials are to take place at our spacious, luxe & accessible salon located at 324 Unley Road, Hyde Park. 

We do one look during the trial and complete it to perfection; if time permits we are willing to make slight adjustments to see variation. If you are wanting to try two distinctly different looks, you will need to book another appointment. If trials run over time, additional charges may be incurred ($50 per every half hour). A second trial can be booked subject to availability, the same charges as your first trial will apply. 

Without a trial, we will not accept responsibility if a chosen style or look does not work on a wedding day or there are circumstances where there is a mismatch in communication or desired outcome, and a refund will not be offered. 

We reserve the right to cancel a bridal booking following a trial. A refund of the bridal deposit will be issued, but there are strictly no refunds for trials. In the rare occurrence that we cancel your bridal booking following the trial, circumstances may include (but aren't limited to) the client being uncooperative, making a member of our team feel uncomfortable, or simply because we feel it isn't a good fit.

It is advisable that you familiarise yourself with our portfolio and ensure you are confident in our capabilities and style, before securing a booking. 

BRIDAL TRIAL PREPARATION

Once we have locked in a trial date, please email through any images of inspiration for your desired hair and/ore makeup look so we can prepare accordingly.

Makeup trial preparation: If you could simply please arrive with a clean fresh face (obviously if you have come straight from work, we completely understand!)

Hair Styling preparation: We generally request hair to be dry & washed the day before (morning or evening) just to allow for some natural oils and texture to come through. However, you are the expert at your own hair and its washing cycle; e.g. If you have naturally oily hair and wash your hair daily, please wash the morning of our booking.

ADMINISTRATION FEE 

A $200 administration fee is included in any bridal bookings (3 persons or more) to cover the time that goes into initial inquiries, general communications, organising of trials, quoting, invoicing, time plans, and adaptations of bookings.

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EARLY MORNING FEE

In the event that we are required to start before 6am; there will be an additional $50 charge per 30 minutes.

TIME ALLOWANCE

We generally allow 45-60 minutes per makeup application/hair style on the wedding day plus some wiggle-room. This is dependent on the desired looks of each bridal party member (e.g. we will generally allow more time for a bride).

Time is fleeting on a wedding day and we keep this in mind when preparing your time plan. The bridal preparation doesn't have to be a race against the clock, it can be a leisurely relaxing experience where you literally have the time to stop and smell the roses!

IN THE EVENT OF DELAYS EXPERIENCED ON THE WEDDING DAY 

If we experience unforeseen delays which are out of our control, refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors which could delay or hinder your journey, please advise us as soon as possible. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. 

A minimum of 45 minutes will be allocated for hair or makeup application per person and we will advise a timeline prior to the day. Please ensure that your other suppliers (i.e photographers & videographers) are aware of our timeline & expected completion time. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day.

CLIENT OBLIGATIONS ON THE WEDDING DAY 

Please ensure every member of your party is aware of the time plan on the day. We request that each person is ready at the scheduled time for hair and makeup. This will ensure there are no delays. 

Please ensure all other instructions provided in your Bridal Confirmation email the week of the wedding are followed.

You are to inform us of any allergies prior to any makeup application or hair styling. If no known allergies are stated, we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party. 

Prior to having makeup applied or hair styled, please ensure you and your party are prepared to avoid leaving the chair whilst we are working. Please ensure teeth are cleaned, you have been to the toilet and contact lenses are applied (if applicable), before sitting in the chair. Also ensure everyone's faces are cleansed of any makeup or product as we prep the skin with skincare to commence application.

For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present. 

HAIR EXTENSIONS

If you don't have the volume or length of hair that is required for the desired hair style, we highly suggest purchasing clip in human hair extensions. 

Please email us with a photo of your hair and the desired look so we can advise if extensions are required. We are affiliated with a hair extension brand and can arrange an in-salon consultation.

If you or a member of your group booking wish to bring their own clip in extensions, we must be advised upon booking to allow additional time. The extensions must be of a high quality human hair to allow heated styling. 

​WET HAIR FEE

An additional $20 Blow Dry Fee will be applied to anyone who arrives in salon or offsite with wet hair. We require our clients to advise if this service is required upon booking, as this will throw off the timeline due to the extra time required to blow out the hair.